Our Mission is to provide you and your business with the tools you need to succeed, and to help you Improve your Customer Service, Build employee morale, Increase Customer Retention and Manage your business successfully.

We will do this by providing you with Consulting services that will:

• Identify more efficient processes for your business
• Evaluate and determine the level of service your employees provide
• Organize your office systems, tracking, inventory and processes
• Train your employees and Managers in the areas of Customer Service
• Interviewing, Performance Coaching and Management classes too!
• Survey your customers to determine actual Customer Satisfaction
• Assess your technical and telephony needs and determine growth
• Provide you with ideas of how to improve the "Customer Experience"

Emily Howell, Certified Advisor and owner of Bright Ideas Consulting

Cell: 602.549.0833 or business line: 623.587.0123 or contact me by email at:  emily@itsabrightidea.com